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Scan menu item is missing from the Home page.
Problem: On the Home page of my embedded web server the
Scan item is
missing from the left column.
Resolution 1: Only HP multifunction (MFP or All-in-One) devices can be
used for scanning; check the type of printer attached to the print server.
Resolution 2: Web Scan has been disabled on the print server that networks
the multifunction printer. Someone with configuration access to the print
server should check the configuration of the
Enable Web Scan parameter.
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Email To… button is missing from the Scan page.
Problem: I can reach the Scan page but no
Email To… button appears next to
Scan.
Resolution: Scanning to email has been disabled on the print server that
networks the multifunction printer. Someone with configuration access to the
print server should check the configuration of settings of the
Enable Web
Scan-to-email
parameter. Both Enable Web Scan and Scan-to-email must
be set for the
Email To… button to appear.
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The Email To… button is available but I get an error message.
Problem 1: The
Email To… button is available but the operation fails and an
error message says “
To use this feature, Email (SMTP Server) must be
specified
”. This means that no outgoing SMTP mail server was detected as
configured for the print server.
Resolution 1: Someone with configuration access to the print server should
configure the e-mail server, as follows: Click on the
Networking tab at the top
of the embedded web server page. In the left column of the page (in the
Configuration list), select Other Settings. For the parameter Email (SMTP)
Server (for outgoing mail)
, specify the e-mail server to be used when any
user scans to email through this networked scanner. Click
[Apply].
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Back to start of troubleshooting web scanning
Back to start of Web Scan information
Disabling Web Scan and its alternative
You can disable and enable the availability of the web scanning facility in the
embedded web server. You can also disable and enable the alternative to this basic
scanning functionality.
The alternative: The print server may support (depending on installation methods)
the full-function scanning facility residing on individual computers—acquired by
installing the client software from the CD for the HP multifunction (MFP or
All-in-One) device. The client user can use that software normally on printers
networked through an HP Jetdirect print server, and it probably has more features
than the simple scanning available available on the embedded web server through the
client user's browser.