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Troubleshooting
(continued)
Problem Solution
Thenumbersstoredinmemorydonot Makesurethenumbersareprogrammedcorrectly.Toprinta
dialcorrectly. Phonebooklist,seePrintreportsonpage34.
Thedocumentdoesnotfeedintothe Besurethedocumentisnotwrinkled,andyouareputtingitin
machine, correctly.Checkthatthedocumentistherightsizeandnottoo
thickortoothin.SeeDocumenttypesandsizesonpage52.
Youcannotreceivefaxesautomatically.
Themachinecannotreceivefaxes
manually.
Themachinedoesnotsendanything.
Youcannotpollanothermachine.
Checkif TELappearsontherightsideofthedisplay.InTEL
mode,youcannotreceiveafaxautomatically.Besurethe
handsetisseatedonthecradleproperly.
Iftheinkislow,thefaxwillstopprintingfaxes.Replacetheprint
cartridge.
Ifthefaxmemoryisfull,thefaxwillstopansweringthephone.
Loadpaperandprintthefaxesinmemorytoclearoutthe
memory.
DonothangupthehandsetbeforepressingStarttoreceiveafax.
Checkthatthedocumentisloadedfacedown.Sendshould
appearinthedisplayafteritdials.Checkifthemachinetowhich
youaresendingcanreceiveyourfax.
Thefaxmachineyouarepollingmaybeusingapollcode
(password).
Thefaxyoureceivedhasblankbitsonit. Themachinesendingtoyoumaybefaulty.Anoisyphonelinecan
causelineerrors.Checkyourmachinebymakingacopy.
Spotsorlinesmissingfromthefaxyou Checkiftheprintcartridgeisokbymakingacopy.SeeMaintain
receive, theprintcartridgeonpage42.Checkwiththetelephone
companytoseeifyourphonelineisnoisy.
Youarereceivingpoorqualitycopies. Thefaxmachinesendingtoyoumayhaveadirtyscanglass.
Also,checkwiththetelephonecompanytoseeifyourphoneline
isnoisy.
Someofthewordsonthefaxyou Themachinesendingtoyouhadatemporarydocumentjam.
receivedappearstretched.
Yourmachinedoesnotmakecopies. Makesureyourdocumentisloadedfacedown.
TherearelinesoncopiesordocumentsCheckyourscanglassformarksandcleanit(seeCleanthe
yousend. documentscannerareaonpage44).
Themachinedialsanumber,butfailsto Theremotefaxmachinemaybeturnedofforunabletoanswer
makeaconnectionwitharemotefax incomingcalls.Speakwiththeotherfaxoperatortosolvethe
machine, problem.
Careandmaintenance49