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Services
In order to maximize ROI and product uptime, and minimize the cost of ownership, Hewlett
Packard recommends:
3 years 24 x 7 Hardware Support
Guards against downtime, which reduces productivity and profitability
Eases budget planning with fixed-cost support that includes parts and labor
Direct access to proven technical and problem-solving expertise
3 years 24 x 7 Software Support
Improve the productivity of system managers and operators
Improve system performance and reduce downtime due to software defects
Expedite problem resolution through expert-level technical resources
Enjoy consistent service coverage across geographically dispersed sites
Update HP and selected third-party software at a predictable cost
Take advantage of subscription savings on software updates
Keep your license compliancy up-to-date
Available HP Care
Pack Services
Extend your product warranty with a wide choice of cost-saving support packages.
HP Care Pack services are sold by HP and HP authorized enterprise and commercial resellers.
Services for customers purchasing via direct and enterprise resellers are quoted using HP order
configuration tools. Additional information about HP Care Pack service features and benefits is
available at
http://www.hp.com/hps/carepack/services/
.
Key for HP Care Pack service availability in the table below:
E
= Service available for customers purchasing direct and via enterprise resellers
C
= Service available for customers purchasing via commercial resellers
N/A
= Service not applicable
HP Care Pack Services
Deployment and Per Event Services
Service Available
HP Installation
E/C
HP Installation & Startup
N/A
HP Implementation
N/A
For more information about deployment and per event services for HP storage products, visit
http://www.hp.com/hps/storage/
.
QuickSpecs
HP StorageWorks Ultrium Half-Height Tape Drives
Service and Support, HP Care Pack, and Warranty Information
DA - 12128 Worldwide QuickSpecs — Version 7 — 3/17/2006
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