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HP Care Pack Services
Availability Services
1 yr 3 yr 4 yr 5 yr
HP Next Day Hardware Support
E/C E/C
C C
HP 4 Hr, 9x5 HW Support
E/C E/C
C C
HP 4 Hr, 13x5 Hardware Support
E/C E/C
C C
HP 4 Hr, 24x7 Hardware Support
E/C E/C
C C
HP 6 HR Call-to-Repair HW Support
E/C E/C
C C
HP Software Support
E/C E/C
C C
HP Software Support 24x7
E/C E/C
C C
HP Support Plus
E/C E/C
C C
HP Support Plus 24
E/C E/C
C C
HP Proactive Essentials 9x5, 10 SW
Incidents
NA NA NA NA
HP Proactive Essentials 9x5, 25 SW
Incidents
NA NA NA NA
HP Proactive Essentials 9x5 Unlimited
NA NA NA NA
HP Proactive Essentials 24x7, 25 SW
Incidents
NA NA NA NA
HP Proactive Essentials 24x7, 50 SW
Incidents
NA NA NA NA
HP Proactive Essentials 24x7 Unlimited
NA NA NA NA
HP Proactive 24 Service
*
NA NA NA NA
HP Critical Service
*
NA NA NA NA
To find HP Care Pack Services available via HP authorized commercial resellers, visit
http://h30125.www3.hp.com/csn/salesmktg/elfpack/elf_nonlkup_ctrylang.asp?code=ELNL
Deployment and Per
Event Service
Descriptions
Installation is part of a suite of HP deployment services that are designed to provide a quick
response to your need for additions to your organization's IT infrastructure, while giving you the
peace of mind that comes from good knowing your hardware and software products from HP and
selected third parties have been installed in a professional manner by a highly skilled HP service
delivery specialist.
HP Installation Service
Expedited installation, with all service prerequisites met before the installation is performed
Installation in accordance with manufacturer's specifications, enhancing the supportability of
your HP-installed hardware and software
Service delivery at a mutually scheduled time Allows your IT resources to stay focused on
their core tasks and priorities
Availability of an HP service specialist to answer questions during the onsite delivery of this
service
Service planning
Service deployment
Installation verification tests
HP Care Pack Service
Product Numbers
Enterprise & Commercial Purchased Care Packs
('A' stands for physical Care Pack, 'E' for electronic Care Pack)
QuickSpecs
HP StorageWorks Ultrium Half-Height Tape Drives
Service and Support, HP Care Pack, and Warranty Information
DA - 12128 Worldwide QuickSpecs — Version 7 — 3/17/2006
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