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2500C/CM
HP
Troubleshooting
This chapter documents the different troubleshooting tools and steps that
can be used to assist you in diagnosing and solving most printer problems.
General Troubleshooting Tips
1. Check the printer LCD panel. If the printer LCD panel displays a
Recoverable error message
refer to Understanding Printer Messages for
instructions on how to resolve the problem.
2. Check the LEDs on the printer. If the red LED is blinking, this means
that the printer is in an error state or it requires attention. If both the
LEDs are blinking, the printer is in a non-recoverable error state.
LCD Error Type Example Function
Recoverable Offline,
Refer to Understanding Printer Messages
INK LOW, etc. for information on how to resolve such
errors.
Non-Recoverable ERROR CODE: Your printer may have a hardware
XXXX problem. Turn off the printer wait for a
few seconds and then turn it on again.
If the message persists, call HP.
ROTATE, REINSERT The printer has finished Remove the stated number of
[NUMBER] PG TO printing one side of a pages from Tray 1, rotate the pages
TRAY [NUMBER] 2-sided document. The and reload them into the specified
pages need to be reloaded tray, print side. Press to continue
for printing to resume. printing. You can set the printer to
pick from Tray 1 by loading the paper
into Tray 1 and pressing .
REINSERT The printer has finished Remove the stated number of pages
[NUMBER] PG TO printing one side of a from Tray 1 and reload them
TRAY [NUMBER] 2-sided document. The into the specified tray, print side down.
pages need to be reloaded Press to continue printing. You can
for printing to resume. set the printer to pick from Tray 1 by
loading the paper into Tray 1 and
pressing .
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