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Support and warranty
This section contains information about technical support and the printer warranty.
HP Customer Care
If you have a problem, follow these steps:
1 Check the documentation that came with the printer.
– Setup Guide: The HP Photosmart 320 series Setup Guide explains how to set up the
printer and print your first photo.
– User's Guide: The HP Photosmart 320 series User's Guide describes the basic
features of the printer, explains how to use the printer without connecting a computer,
and contains hardware troubleshooting information. This guide is available in online
format on the software CD.
– Reference Guide: The HP Photosmart 320 series Reference Guide is the book you
are reading. It provides basic information about the printer, including setup, operation,
technical support, and warranty. For detailed instructions, see the User's Guide.
– HP Photosmart Printer Help: The onscreen HP Photosmart Printer Help describes
how to use the printer with a computer and contains software troubleshooting
information. See Installing the software.
2 If you are unable to solve the problem using the information in the documentation, visit
www.hp.com/support to do the following:
– Access online support pages
– Send HP an e-mail message for answers to your questions
– Connect with an HP technician by using online chat
– Check for software updates
Support options and availability vary by product, country/region, and language.
3 Contact your local point of purchase. If the printer has a hardware failure, you will be asked
to bring the printer to where you purchased it. Service is free during the printer limited
warranty period. After the warranty period, you will be quoted a service charge.
4 If you are unable to solve the problem using the onscreen Help or HP websites, call HP
Customer Care using the number for your country/region. For a list of country/region phone
numbers, see the following section.
HP Customer Care by phone
While the printer is under warranty, you can obtain free phone support. For more information,
see Limited warranty statement, or go to www.hp.com/support to check the duration of your free
support.
After the free phone support period, you can obtain help from HP at an additional cost. Contact
your HP dealer or call the support phone number for your country/region for support options.
To receive HP support by phone, call the appropriate support phone number for your location.
Standard phone company charges apply.
Note Customers in Western Europe should go to www.hp.com/support to access phone
support numbers in their country/region.
HP Photosmart 320 series Reference Guide 23