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Contents 3
Contents
Customer self repair ...................................................................................................................... 6
Parts only warranty service ......................................................................................................................... 6
Illustrated parts catalog ............................................................................................................... 16
Exploded view ........................................................................................................................................ 16
System components ................................................................................................................................. 19
Replaceable spare parts .............................................................................................................. 21
HP KVM Server Console Switch spares kit .................................................................................................. 21
Console switch hardware spares kit........................................................................................................... 22
Interface adapter spares kits ..................................................................................................................... 23
Expansion module spares kit..................................................................................................................... 24
Expansion module hardware spares kit ...................................................................................................... 25
UTP CAT5 cable spares kit ....................................................................................................................... 25
Serial cable spares kit.............................................................................................................................. 26
Removal and replacement procedures ........................................................................................... 27
Safety considerations............................................................................................................................... 27
Required tools......................................................................................................................................... 27
Removal and replacement procedure tips ................................................................................................... 28
Removing the console switch..................................................................................................................... 28
Replacing the console switch .................................................................................................................... 28
Removing the console switch side-mount hardware ...................................................................................... 29
Removing the console switch standard-mount hardware................................................................................ 30
Removing the console switch cantilever-mount hardware............................................................................... 32
Replacing the console switch side-mount hardware ...................................................................................... 32
Replacing the console switch standard-mount hardware ............................................................................... 35
Replacing the console switch cantilever-mount hardware .............................................................................. 37
Removing the expansion module ............................................................................................................... 40
Replacing the expansion module ............................................................................................................... 42
Removing and replacing the expansion module hardware ............................................................................43
Removing the interface adapter................................................................................................................. 43
Replacing the interface adapter................................................................................................................. 43
Troubleshooting .......................................................................................................................... 44
Troubleshooting sequence ........................................................................................................................ 44
Is the console switch operational?.................................................................................................... 44
Has the customer verified the firmware version?.................................................................................44
Has the customer performed the Run Diagnostics feature? ................................................................... 45
Does the console switch detect a server connection? .......................................................................... 45
Does the customer have the correct configurations?............................................................................ 45
Are the cable connections correct? .................................................................................................. 45
Diagnosing the problem ........................................................................................................................... 46
When the activity light indicator is not on ......................................................................................... 46
When the console switch does not have the correct firmware .............................................................. 46
When the console switch is not working properly .............................................................................. 46
When the console switch hangs after being rebooted......................................................................... 46
When the cable connections are not correct......................................................................................46
When the cascaded console switch configurations are not correct .......................................................47
When the console switch password is lost......................................................................................... 47
When the expansion module is not being recognized by a Compaq Server Console Switch ................... 47
When the local user cannot activate or view the OSD and the OSD flag disappears.............................. 47