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Troubleshooting 48
When the local user cannot view the OSD flag
Ask the customer to preview the preferences selected in the OSD to determine if the local port display has
been disabled or set to time out. If the preferences are set not to display the OSD flag or to have the flag
time out, then the OSD flag does not display.
When the OSD is distorted or not readable
Ask the customer to be sure that the monitor to which the target server is set to supports the refresh rate.
When the OSD is inaccessible
Ask the customer to press the Ctrl key twice.
When the Run Diagnostics test fails
IMPORTANT: While updating the firmware, do not power off the console switch or attempt any
operations.
1. Update the console switch firmware ("Updating the console switch firmware" on page 59).
2. Update the interface adapter firmware ("Updating the interface adapter firmware" on page 60).
When the servers are still listed although they have been disconnected
Ask the customer to perform the Run Diagnostics ("Running System Diagnostics" on page 56) function,
from the Diagnostics dialog box, and click Clear.
When the screen saver does not turn on
Ask the customer to be sure to click OK to confirm the screen saver selection. Click X or press the Esc key
to cancel the command.
When the system does not recognize the HP IP Console Switch
IMPORTANT: While updating the firmware, do not power off the console switch or attempt any
operations.
Ask the customer to be sure that all of the console switches are updated with the latest firmware.
When the system does not recognize the cascaded console switches
IMPORTANT: While updating the firmware, do not power off the console switch or attempt any
operations.
Ask the customer to be sure that all of the console switches are updated with the latest firmware.
When the video displays all green or red
1. Ask the customer to check the UTP CAT5 cable for breaks or bad crimps.
2. Ask the customer to check the VGA connection for bent pins.