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To clean the cartridges from the printer software
a. Load letter or A4 unused plain white paper into the paper tray.
b. Depending on your operating system, do one of the following to open the printer software:
●
Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps
on the app bar, and then click the icon with the printer's name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
select All Programs, click HP, click HP ENVY 4500 series, and then click HP ENVY
4500 series.
c. In the printer software, click Print & Scan and then click Maintain Your Printer to access the
Printer Toolbox.
d. Click Clean Ink Cartridges on the Device Services tab. Follow the on-screen instructions.
To clean the cartridges from the printer display
a. From the Home screen on the printer display, select Tools.
NOTE: If you do not see the Home screen, press the Home button.
b. From the Tools menu on the printer display, select Clean Printhead. Follow the on-screen
instructions.
If the above solutions do not resolve the problem,
click here for more online troubleshooting.
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