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HP Instant Support
HP Instant Support is a suite of Web-based troubleshooting tools. It helps you quickly
identify, diagnose, and resolve printing problems.
HP Instant Support provides the following information about your device:
• Easy access to troubleshooting tips: Provides tips that are customized for your
device.
• Resolution of specific device errors: Provides immediate access to information
that can help you resolve errors specific to your device.
• Notification of print driver updates: Alerts you when there is an update for the
printer driver. A message appears on the HP Instant Support homepage; click the
link within the message to go directly to the download section of the HP Web site.
• Managing ink and media usage (myPrintMileage): Helps you manage and
forecast device supplies usage.
This section contains the following topics:
•
Security and privacy
•
To gain access to HP Instant Support
Security and privacy
When you use HP Instant Support, detailed device information, such as the serial
number, error conditions, and status, is sent to HP. HP respects your privacy and
manages this information according to the guidelines that are outlined in the HP
Online Privacy Statement (
welcome.hp.com/country/us/en/privacy.html).
NOTE: To view all the data that is sent to HP, select Source (for Internet Explorer
and Opera) or Page Source (for Netscape and Mozilla Firefox) from the View
menu in your Web browser.
To gain access to HP Instant Support
Toolbox (Windows): Click the Information tab, and then click HP Instant Support.
myPrintMileage
myPrintMileage is a service that HP provides to help you track and forecast your
device usage and plan the purchase of supplies.
To use myPrintMileage, you must have the following:
• Internet connection
• Device connected
Use device management tools 43