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1. Check the wireless printer accessory. For more information, see
Check the
wireless printer accessory.
2. Delete and re-add the device in the Print Center (Mac OS).
3. PING the device. For more information, see
Check the network communication.
Check the wireless printer accessory
• Make sure the wireless printer accessory is inserted properly. For more
information, see
Install the 802.11 or Bluetooth wireless USB accessory.
• Make sure you inserted the wireless printer accessory before or after, and not
during, device initialization.
• If the light on the wireless printer accessory is not on, do the following:
◦ Remove the wireless printer accessory.
◦ Turn off the device, wait a few seconds, and then turn it back on again.
◦ Reinsert the accessory when the device is in the Ready state. If there is no
response, repeat this procedure a few times. If there is still no response,
contact HP. For more information, see
Support and warranty.
• To see if the wireless printer accessory is working, try printing using another
wireless device. If you still cannot print, the wireless printer accessory might be
faulty. Replace the accessory if necessary.
Check the wireless settings
• Make sure the wireless profile switch on the back of the device is switched to the
correct wireless profile you are using. Make sure you are using a profile that was
configured during installation. For more information, see
802.11 wireless connection.
• If you cannot communicate with the device after completing the software
installation and removing the USB cable, then one or more of the following
wireless settings might be incorrect:
◦ Network name (SSID)
◦ Communication mode (infrastructure or ad hoc)
◦ Channel (ad hoc networks only)
◦ Security settings (such as Authentication Type and Encryption)
For more information on configuring wireless settings, see
802.11 wireless
connection and Bluetooth wireless connection.
• To configure Bluetooth settings or monitor device status (such as ink levels) using
the Toolbox (Windows), you must connect the device to your computer with a USB
cable.
Check the network communication
PING is a basic program that sends a series of packets over a network or the Internet
to a specific device in order to generate a response from that device. The other device
Troubleshoot installation issues
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