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Solve paper-feed problems
For information on resolving jams, see Clear paper jams.
Media is not supported for the printer or tray
Use only media that is supported for the device. For more information, see Understand
specifications for supported media.
Media is not picked up from the tray
• Make sure media is loaded in the tray. For more information, see Load media. Fan
the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the media
size you are loading. Also make sure the guides are snug, but not tight, against the
stack.
• Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite
direction of the curl.
Media is not coming out correctly
• Make sure the output tray extension is extended; otherwise, printed pages may fall
off the device.
• Remove excess media from the output tray. There is a limit to the number of sheets
the tray can hold.
Pages are skewing
• Make sure the media loaded in the tray is aligned to the paper guides. If needed, pull
out the tray from the device and reload the media properly, making sure that the paper
guides are properly aligned.
• Load media into the device only when it is not printing.
Multiple pages are being picked up
• Fan the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the media
size you are loading. Also make sure the guides are snug, but not tight, against the
stack.
Solve paper-feed problems 123