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The product is not answering incoming fax calls.
Cause Solution
A voice-messaging service might be interfering with the
product as it attempts to answer calls.
Do one of the following:
●
Disable the messaging service.
●
Get a telephone line that is dedicated to fax calls.
●
Set the product answer mode to Manual. In manual
mode, you must start the fax-receive process yourself.
●
Leave the product set to automatic mode and lower the
rings-to-answer setting for the product to a number less
than the rings-to-answer setting for the voice mail. The
product will answer all incoming calls.
The product might be out of paper and the memory is full. Refill the media input tray. Press the OK button. The product
prints all of the faxes it has saved in memory and then
resumes answering fax calls.
Faxes are not printing.
Cause Solution
The media input tray is empty. Load media. Any faxes that are received while the input tray
is empty are stored in memory and will print after the tray has
been refilled.
The receive-to-PC option might be selected, and faxes are
being received by the computer.
Check to determine whether the computer is receiving faxes.
The product has encountered an error. Check the control panel for an error message.
Faxes are printing on two pages instead of one.
Cause Solution
The autoreduction setting might not be set correctly. Turn on the autoreduction setting.
The incoming faxes might have been sent on larger media. Adjust the autoreduction setting to allow larger pages to be
printed on one page.
Received faxes are too light, are blank, or have poor print quality.
Cause Solution
The product ran out of toner while printing a fax. The product stores the most recently printed faxes. (The
amount of memory that is available determines the actual
number of faxes stored for reprinting.) As soon as possible,
replace the print cartridge, and then reprint the fax.
The fax that was sent was too light. Contact the sender and have the sender resend the fax after
altering the contrast settings.
152 Chapter 10 Fax (M1210 Series only) ENWW