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For more information on installing the software and connecting the USB cable, see the Setup
Guide that came with the HP Photosmart.
The HP Photosmart does not print
Cause: The HP Photosmart and computer are not communicating with each other.
Solution: Check the connection between the HP Photosmart and computer.
Cause: There might be a problem with one or more of the ink cartridges.
Solution: Check that the ink cartridges are installed properly and have ink.
Cause: The HP Photosmart might not be turned on.
Solution: Look at the display on the HP Photosmart. If the display is blank and the On button
is not lit, the HP Photosmart is turned off. Make sure the power cord is firmly connected to the
HP Photosmart and plugged into a power outlet. Press the On button to turn on the
HP Photosmart.
Cause: The HP Photosmart might be out of paper.
Solution: Load paper in the input tray.
Network troubleshooting
This section addresses problems you might encounter while setting up a network.
Wired network setup troubleshooting
This section addresses problems you might encounter setting up a wired network.
The computer is unable to discover the HP Photosmart
Cause: Cables are not connected properly.
Solution: Check the following cables to ensure they are connected properly.
• Cables between the HP Photosmart and the hub or router
• Cables between the hub or router and your computer
• Cables to and from your modem or HP Photosmart Internet connection (if applicable)
Cause: Your computer's Local Area Network card (LAN card) is not set up properly.
Chapter 4
28 Troubleshooting and support
Troubleshooting and support