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n The computer you are using.
n Any special equipment or software you are using (for example, spoolers,
networks, switch-boxes, modems, or special software drivers).
n The cable you are using (by part number) and where you purchased it.
n The type of interface used on your printer (parallel, or network).
n The software name and version you are currently using.
n If the problem is a software error it will have a error number; record the error
number and have it ready.
n If possible print out the following reports. See page 2-12, Printing Other
Internal Prints and fax them to the support center helping you:
– Usage report
– Postscript config.
– Service print.