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Contents 5
HP Insight Diagnostics survey functionality ........................................................................................ 79
Integrated Management Log ........................................................................................................... 79
Remote support and analysis tools ............................................................................................................. 80
HP Insight Remote Support software ................................................................................................. 80
Keeping the system current ....................................................................................................................... 80
Drivers ......................................................................................................................................... 80
Version control .............................................................................................................................. 81
ProLiant Support Packs ................................................................................................................... 81
Operating System Version Support .................................................................................................. 81
Firmware ...................................................................................................................................... 81
HP Smart Update Manager ............................................................................................................. 82
Change control and proactive notification ........................................................................................ 82
Care Pack .................................................................................................................................... 82
Troubleshooting .......................................................................................................................... 83
Troubleshooting resources ........................................................................................................................ 83
Pre-diagnostic steps ................................................................................................................................. 83
Important safety information ............................................................................................................ 83
Symptom information ..................................................................................................................... 85
Prepare the server for diagnosis ...................................................................................................... 85
Loose connections ................................................................................................................................... 87
Service notifications ................................................................................................................................. 88
Server health LEDs ................................................................................................................................... 88
Troubleshooting flowcharts ....................................................................................................................... 88
Start diagnosis flowchart ................................................................................................................ 88
General diagnosis flowchart ........................................................................................................... 89
Server power-on problems flowchart ................................................................................................ 91
POST problems flowchart ............................................................................................................... 94
OS boot problems flowchart ........................................................................................................... 96
Server fault indications flowchart ..................................................................................................... 97
POST error messages and beep codes ....................................................................................................... 99
Battery replacement .................................................................................................................. 101
Regulatory compliance notices ................................................................................................... 102
Regulatory compliance identification numbers ........................................................................................... 102
Federal Communications Commission notice ............................................................................................. 102
FCC rating label .......................................................................................................................... 102
Class A equipment....................................................................................................................... 102
Class B equipment ....................................................................................................................... 102
Declaration of conformity for products marked with the FCC logo, United States only ..................................... 103
Modifications ........................................................................................................................................ 103
Cables ................................................................................................................................................. 103
Canadian notice (Avis Canadien) ............................................................................................................ 103
European Union regulatory notice ........................................................................................................... 104
Disposal of waste equipment by users in private households in the European Union ....................................... 104
Japanese notice .................................................................................................................................... 105
BSMI notice .......................................................................................................................................... 105
Korean notice ....................................................................................................................................... 105
Chinese notice ...................................................................................................................................... 106
Laser compliance .................................................................................................................................. 106
Battery replacement notice ...................................................................................................................... 106
Taiwan battery recycling notice ............................................................................................................... 107
Power cord statement for Japan ............................................................................................................... 107