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92 Chapter 6
In Case of Difficulty
Before Calling Agilent Technologies
Read the Warranty
The warranty for your analyzer is on page 23. Please read it and become familiar with its
terms.
If your analyzer is covered by a separate maintenance agreement, please be familiar with
its terms.
Service Options
Agilent Technologies offers several optional maintenance plans to service your analyzer
after the warranty has expired. Call your Agilent Technologies office for full details.
If you want to service the analyzer yourself after the warranty expires, you can purchase
the service documentation that provides all necessary test and maintenance information.
You can order the service documentation, Option 0BW (assembly level troubleshooting and
adjustment software) through your Agilent Technologies office.
Calling Agilent Technologies
Agilent Technologies has offices around the world to provide you with complete support for
your analyzer. To obtain servicing information or to order replacement parts, contact the
nearest Agilent Technologies office listed in Table 6-2. on page 93. In any correspondence
or telephone conversations, refer to your analyzer by its product number, full serial
number, and firmware revision.
Press
System, More (1 of 3), Show System, and the product number, serial number, and
firmware revision information will be displayed on your analyzer screen. A serial number
label is also attached to the rear panel of the analyzer.