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HP Jetdirect en3700 fast ethernet external print server
5-5
Chapter 5
Getting Support and Service
Argentina
Certificado de Garantía: vea el folleto de garantía que acompaña al paquete del
producto.
México
Póliza de Garantía: vea el folleto de garantía que acompaña al paquete del producto.
Getting warranty service
For your records, please retain your original proof of purchase. Record the product
number and serial number. Your product number is on a label on the bottom of the print
server, for example, “J7942A ”. The serial number is on the same label.
Your authorized dealer
If you encounter difficulty, begin by contacting the person who sold the HP Jetdirect
print server to you. Your HP Authorized Dealer will be familiar with your requirements
and can provide assistance.
HP support for warranty service
For warranty service on HP Jetdirect products, call HP support. See “Call HP: HP
support by phone” mentioned earlier in this chapter or visit
http://www.hp.com/support/support_assistance. The HP support representative will help
you with troubleshooting, and advise you on warranty service. When calling, please
have the following information ready:
• HP Jetdirect product you are calling about, for example, “J7942A”.
• Model number of the product, for example, “Jetdirect en3700”.
• Serial number of the product.
• Complete description of the problem.
• Proof of purchase of your product.
• Your shipping address.
Service billing (out of warranty)
When ordering a replacement unit for out-of-warranty service, you may be charged a
repair cost. See your HP Authorized Dealer or your local HP Sales and Service Office
representative. Or, you can call HP at (800) 227-8164 (USA only); prepare to supply
shipping and billing addresses and payment information.