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Make sure paper is loaded in the tray. For more information, see
Load media on page 11.
Fan the paper before loading.
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Make sure the paper-width guides are set to the correct markings in the tray for the paper
size you are loading. Also make sure the paper guides are snug, but not tight, against the
stack.
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Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite
direction of the curl.
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Pages are skewing
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Make sure the paper loaded in the input tray is aligned to the paper-width guides. If
needed, pull out the input tray from the printer and reload the paper correctly, making sure
that the paper guides are aligned correctly.
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Load paper into the printer only when it is not printing.
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Multiple pages are being picked up
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Make sure the paper-width guides are set to the correct markings in the tray for the paper
size you are loading. Also make sure the paper-width guides are snug, but not tight, against
the stack.
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Make sure the tray is not overloaded with paper.
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Use HP paper for optimum performance and efficiency.
ENWW Jams and paper-feed issues 71