Filter
Top Products
www.hp.com/support
If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
I connected the USB cable, but I am having problems using the HP All-in-One
with my computer
Solution You must first install the software that came with the HP All-in-One
before connecting the USB cable. During installation, do not plug in the USB
cable until prompted by the onscreen instructions. Connecting the USB cable
before prompted can cause errors.
Once you have installed the software, connecting your computer to the HP All-in-
One with a USB cable is straightforward. Simply plug one end of the USB cable
into the back of your computer and the other into the back of the HP All-in-One.
You can connect to any USB port on the back of your computer.
For more information on installing the software and connecting the USB cable,
see the Setup Guide that came with the HP All-in-One.
The HP All-in-One does not print
Solution
● Look at the On light located on the front of the HP All-in-One. If it is not lit,
the HP All-in-One is turned off. Make sure the power cord is firmly connected
to the HP All-in-One and plugged into a power outlet. Press the On button to
turn on the HP All-in-One.
● Make sure the print cartridges are installed.
● Make sure you have paper loaded in the input tray.
● Check that the HP All-in-One does not have a paper jam.
● Check that the print carriage is not jammed.
User Guide
39
Troubleshooting