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Step 13 - Hardware and Software Support Services — Optional
HP Care Pack Services
HP Care Pack Services are available for AlphaServer systems running Tru64 UNIX or OpenVMS
operating systems. HP Care Pack Services are designed for customers who need support beyond
that provided by the hardware product warranty with coverage for both Principal Server systems
and SSPs (Subsequent System Packages) - that meet a full range of customer support
requirements.
System Codes for
Service Part Numbers
ES47 Tower and Workstation
x = F, yy = GA, aaa = 6JM, bbb = 5LA
ES47 Model 2 and Model 4
x = F, yy = GB, aaa = 6JN, bbb = 5LB
ES80 Model 2 and Model 4
x = F, yy = HA, aaa = 6JP, bbb = 5LB
ES80 Model 6 and Model 8
x = F, yy = HB, aaa = 6JQ, bbb = 5LC
GS1280 Model 8
x = W, yy = BA, aaa = 6JR, bbb = 5LG
GS1280 Model 16
x = W, yy = BB, aaa = 6JS, bbb = 5LG
GS1280 Model 32
x = W, yy = BD, aaa = 6JT, bbb = 5LH
GS1280 Model 64
x = W, yy = BE, aaa = 6JU, bbb = 5LH
Program Features - Principal Server
HP Support Plus
13x5 HW/SW support
4-hour response on-site hardware support
2-hour response for software support
License Subscription for HP O/S software and embedded L/P (i.e., EIS for OpenVMS,
unlimited users, and server extensions for Tru64 UNIX)
Consolidated Software Media Update Distribution for OpenVMS or Tru64 UNIX and their
layered products. (Some layered products are not on the Consolidated Media Update
Distribution, but can be ordered separately.)
HP Support Plus, Principal Server, 12 months
HA109A1-aaa
FP-x01yy-12
HP Support Plus, Principal Server, 36 months
HA109A3-aaa
FP-x01yy-36
HP Support Plus 24
24x7 HW/SW support
Named HW engineer
4-hour response on-site hardware support
2-hour response for software support
License Subscription for HP O/S software and embedded L/P (i.e., EIS for OpenVMS,
unlimited users, and server extensions for Tru64 UNIX)
Consolidated Software Media Update Distribution for OpenVMS or Tru64 UNIX and their
layered products. (Some layered products are not on the Consolidated Media Update
Distribution, but can be ordered separately.)
HP Support Plus 24, Principal Server, 12 months
HA110A1-aaa
FP-x02yy-12
HP Support Plus 24, Principal Server, 36 months
HA110A3-aaa
FP-x02yy-36
QuickSpecs
HP AlphaServer GS1280 Systems
ES/GS Common Options
DA - 11921 Worldwide — Version 24 — July 23, 2007
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