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Program Features - Additional Services
SSPs
(Subsequent
System Packages)
For HP Care Pack Support Plus and Support Plus 24
HW Support at same level as corresponding package for Principal server
License Subscription: HP O/S (where applicable)
Telephone support through Principal server covered by full support package
HP Support Plus, Subsequent System, 12 months
FP-x21yy-12
HP Support Plus, Subsequent System, 36 months
FP-x21yy-36
HP Support Plus 24, Subsequent System, 12 months
FP-x22yy-12
HP Support Plus 24, Subsequent System, 36 months
FP-x22yy-36
Installation
Pre-installation review
Unpacking of equipment
Assemble and test
Basic product usage info
No software installation added
Installation
HA113A1-bbb
FP-xINST-yy
Installation and Startup
HP O/S
Pre-installation review
Unpacking of equipment
Assemble and test
Basic product usage info
Install operating systems
Product configuration
Print and network access
Orientation
Installation and Startup
HA114A1-bbb
FP-xSTAR-yy
NOTES:
AlphaServer ES47/ES80 and GS1280 systems include one-year parts and labor warranty with 5x9, on-site Next
Business Day response.
HP Care Pack Services include support for new HP branded hardware options internal to the AlphaServer enclosure
plus a monitor (17-inch or less excluding flat panel models).
External storage devices/racks carry their own level of warranty and should be quoted separately for uplifted warranty
services.
In addition to the HP Care Pack Services shown above, other service packages are available for separate hardware
and support. For more information on Hardware and Software Upfront Services and other HP service options available
for AlphaServers, consult your Sales Account Manager, HP Services Principal, or visit:
http://www.hp.com/hps/
QuickSpecs
HP AlphaServer GS1280 Systems
ES/GS Common Options
DA - 11921 Worldwide — Version 24 — July 23, 2007
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