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Care and maintenance 66
Troubleshooting
Troubleshooting
Your problem may be listed in “LCD error messages” on page 63. The chart below shows
other problems you can solve yourself. For problems you cannot resolve here, see
Use
Hewlett-Packard support services
on page 79.
Fax problems
Problem Solution
The machine is not working, there is
no display, and the buttons are not
working.
Unplug the power cord and plug it in again. Check that your
socket is live.
No dial tone. Check that the phone line is connected properly to the port in
the bottom of the fax. Unplug and replug it. Make sure it clicks.
Check the phone socket in the wall by plugging in another
phone.
Someone calls and gets a busy signal
even though the fax is not busy.
This may rarely occur if the answer mode is set to AUTO, a
voice call comes in and is hung up without being answered,
and another call is immediately received. In AUTO mode the
machine goes back to fax receive mode if the voice call is not
answered. The line will appear busy until the machine resets.
The numbers stored in memory do not
dial correctly.
Make sure the numbers are programmed correctly. To print a
Phone book list, see Print reports on page 51.
The document does not feed into the
machine.
Be sure the document is not wrinkled, and you are putting it in
correctly. Check that the document is the right size and not too
thick or too thin. See Document types and sizes on page 71.
You cannot receive faxes
automatically.
Check if
TEL
appears on the right side of the display. In TEL
mode, you cannot receive a fax automatically. Be sure the
handset is seated on the cradle properly.
If the ink is low, the fax will stop printing faxes. Replace the print
cartridge.
If the fax memory is full, the fax will stop answering the phone.
Load paper and print the faxes in memory to clear out the
memory.
The machine cannot receive faxes
manually.
Do not hang up the handset before pressing Start/Enter to
receive a fax.
The machine does not send anything. Check that the document is loaded face down.
Send
should
appear in the display after it dials. Check if the machine to
which you are sending can receive your fax.
You cannot poll another machine. The fax machine you are polling may be using a poll code
(password).
The fax you received has blank bits
on it.
The machine sending to you may be faulty. A noisy phone line
can cause line errors. Check your machine by making a copy.