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After software installation
Printer does not print
If the printer does not print, verify the following:
● The printer is loaded with paper.
● The printer is not experiencing a paper jam.
● The Print Cartridge Status lights on the front of the printer are not illuminated or
flashing.
● The printer is selected in the application from which you are attempting to print.
● The network is operational and the network hub, switch, router, or Wireless
Access Point (WAP) is powered on.
For further troubleshooting information, see the printer online user’s guide installed on
the computer.
If each of the above conditions is true, then follow the steps to check the Network light
as shown under Check the Network light on page 15.
Network settings are wrong or have changed
If any of the settings displayed on the HP Report page do not match the network
settings, or if the network wireless security settings have changed, follow these steps:
1. Connect the Ethernet cable to the printer Ethernet port, and then do one of the
following tasks:
– For an ad hoc network: connect the Ethernet cable to the computer.
– For an infrastructure network: connect the Ethernet cable to the Wireless
Access Point or router.
2. Open the printer embedded Web server (EWS). For help opening the EWS, see
Embedded Web server (EWS) on page 6.
3. On the EWS, click the Networking tab.
4. Under the Connections heading click Wireless (802.11).
5. Click the Wireless Setup button to run the wireless setup wizard.
6. After the wireless setup wizard has finished, close the EWS, and then disconnect
the Ethernet cable.
If the printer still does not print, try the following solutions:
● Network authentication protocol is not supported by the printer
If you changed the network authentication protocols on the wireless network after
connecting the printer to the network, you might have selected a protocol that is
not supported by the printer.
The printer can support WEP authentication, WPA-AES, and WPA-TKIP. The
network to which the printer is connected must use one of these authentication
protocols or no authentication at all. The printer and the network must be set up
to use the same protocol.
● Software firewall is blocking access to the printer
If the network uses DHCP or AutoIP to assign IP addresses to network devices,
then a software firewall installed on the computer might block access to the
printer after the printer is connected to the network and the printer software is
installed on the computer.
Network Guide
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