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Troubleshoot an Ethernet
connection
During installation
The following problems can occur during software installation.
The computer cannot find the printer
If you are unable to install the printer software on the computer or discover the printer,
verify the following before investigating any of the topics in this section:
● All cable connections to the computer and the printer are secure.
● The network is operational and the network hub, switch, or router is powered on.
● The printer is powered on, paper is loaded in the In tray, and the print cartridges
are correctly installed.
● All applications, including virus protection programs and personal firewalls, are
closed or disabled.
Check the Network light
Check the Network light on the front of the printer. If the Network light is not
illuminated, the printer is not connected to the network.
Verify that the cable connections are secure. If the cable connections are secure,
press the Report Page button on the front of the printer to print an HP Report page.
Then try one of the following solutions to connect the printer to the network:
● Disable any software firewall running on the computer
Network Guide
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