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Troubleshooting 21
Printing Problems
My printer shows up in both
of the lists.
Select your printer from the “Show available
drivers” list.
When I ran the Setup
Wizard,itdidn’tcomplete.I
saw one of the following
messages: “Corrupt file,”
“Printer installation error,”
or “Driver installation
interrupted.”
If the Setup Wizard cannot successfully copy a
driver from the CD supplied with the HP
JetDirect 70X or the operating system, the
Setup Wizard will halt.
Be sure theCD is free of grease, fingerprints, or
scratches. Try running the setup CD again.
If the driver still fails to copy, you may have to
contact the printer manufacturer for a new
driver.
In many cases, a driver for your printer can be
downloaded from the Internet. When you are
downloading the driver, if you see a network or
corporate driver for your printer, download that
one.
On the Finish screen, I
selected “Print atest page,”
but no test page printed.
Be sure everything is powered up and that all
connections are in place.
Be sure the printer has paper and a working
inkjet/toner cartridge.
Verity that the printer is working by printing a
printer self-test page (consult your printer
manual).
Check the printer setup window.
Condition Possible Cause/Solution
I connected the HP
JetDirect 70X to the home
phoneline network
interface device. I can print
fromit,butIcan’tprintfrom
other PCs in the house.
Each of the other PCs in the house must be
connected to the same phone line. Verify the
network as described in the documentation that
came with your home phoneline network
interface devices.
You must run the HP JetDirect 70X setup CD on
thePCsinthehouseyouwanttoprintfrom.
The printer does not report
its status about paper,
toner, or ink remaining.
Some printer drivers do not support this feature
over the network.
Printing comes out looking
different than what I
expected.
This is a printer problem. Refer to the User’s
Guide that came with your printer.
Condition Possible Cause/Solution