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24 Troubleshooting
There is one indicator light (LED) on the back of the JetDirect 70X
Home Print Server. It is the Link Valid LED.
Getting Help
If the solutions described in this chapter don’t work, contact HP:
• On the World Wide Web, point your browser to
http://www.hp.com/support/net_printing.
• Via phone, call HP Customer Care at (208) 323-2551, M-F 6:00
am–6:00pmMST.
If the Link Valid LED
is...
Then the HP JetDirect 70X is...
On The HP JetDirect 70X has detected the presence
of at least one home phoneline network device.
Off The HP JetDirect 70X is not connected to the
network. Try the following:
• Turn offprinter and HPJetDirect 70X; then turn
on the devices in this order: HP JetDirect 70X,
then the printer.
• Verify that theHP JetDirect 70X is plugged into
the same phoneline as the other home
phoneline products.
• Verify that the networkis working,as described
in the documentation for the home phoneline
networking device.
• Verify that your home phone wiring is working
properly. To do this, connectyour HP JetDirect
70X directly to a powered-up home phoneline
network interface device. If the Link Valid LED
illuminates, the HP JetDirect 70X is working
properly and there could be a problem with the
home wiring.
• If you have verified your network is working
properly and is on the same phoneline as the
HP JetDirect 70X and the Link Valid LED is still
off, contact HP.