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9 Maintain and troubleshoot
This section contains the following topics:
•
Work with print cartridges
•
Clean the device
•
General troubleshooting tips and resources
•
Solve printing problems
•
Poor print quality and unexpected printouts
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Solve paper-feed problems
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Solve copy problems
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Solve scan problems
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Solve fax problems
•
Solve network problems
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Solve wireless problems
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Solve photo (memory card) problems
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Troubleshoot installation issues
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Clear jams
Work with print cartridges
This section contains the following topics:
•
Supported print cartridges
•
Handle the print cartridges
•
Replace the print cartridges
•
Align the print cartridges
•
Clean the print cartridges
•
Clean the print cartridge contacts
•
Clean the area around the ink nozzles
•
Store printing supplies
Supported print cartridges
The availability of print cartridges varies by country/region. The print cartridges might
come in different sizes.
You can find the print cartridge number in the following places:
• On the label of the print cartridge you are replacing.
• Windows: From the Toolbox, if you have bidirectional communication, click the
Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then
click Cartridge Details.
• Mac OS: From the HP Printer Utility, click Supply Info from the Information and
Support panel, and then click Retail Supplies Information.
120 Maintain and troubleshoot