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Wrong colors are printing
Check the print settings
Make sure Print in Grayscale is not selected in the printer driver. For information on
changing this setting, see
Change print settings.
Check the print cartridges
Make sure the correct print cartridges are installed and the print cartridges are not low
on ink. For more information, see
Manage the device and Work with print cartridges.
HP cannot guarantee the quality of non-HP print cartridges.
Clean the print cartridge
The print cartridges may need to be cleaned. For more information, see,
Clean the
print cartridges.
Printout shows bleeding colors
Check the print cartridges
Make sure the correct print cartridges are installed and the print cartridges are not low
on ink. For more information, see
Manage the device and Work with print cartridges.
HP cannot guarantee the quality of non-HP print cartridges.
Check the print settings
Make sure Print in Grayscale is not selected in the printer driver. For information on
changing this setting, see
Change print settings.
Check the media type
Some types of media do not accept ink well. For these types of media, ink will dry
more slowly and smearing may occur. For more information, see
Select print media.
Colors do not line up properly
Check the print cartridges
Make sure the correct print cartridges are installed and the print cartridges are not low
on ink. For more information, see
Manage the device and Work with print cartridges.
HP cannot guarantee the quality of non-HP print cartridges.
Check the graphics placement
Use the zoom or print preview feature of your software to check for gaps in the
placement of graphics on the page.
Align the print cartridges
Align the print cartridges. For more information, see
Align the print cartridges.
Chapter 9
142 Maintain and troubleshoot