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allowance credits. If there is not room then this customer is still able to receive free
recycling and free shipping for the older units. Resellers can check their big deal pricing
using the “Big Deal Rebates Calculator” located at:
https://eclipse.ebus.hp.com/bd/jsp/login.jsp
• If resellers customer is only eligible for free recycling and free shipping then reseller should
follow these steps:
1. Contact customer service at hptradesave@marketvelocity.com
or by calling 888-
309-2943 between 8am and 8pm ET, Monday through Friday, to receive a
manual claim form.
2. Complete manual claim form, providing the details of the trade-in products.
3. Fax, email, or mail in the proof of purchase invoice reflecting Big Deal pricing or
Contract Pricing.
4. Pre-paid, pre-addressed shipping labels will be e-mailed to the reseller within one
business day of validation of the proof of purchase invoice.
• Your claim must be submitted within 45 days of purchase invoice date or February 15,
2010, whichever occurs sooner.
• A confirmation email with a claim number will be sent to the reseller once you submit your
claim, with instructions on the next steps of the claim process. Please print these out and
save for your records. Reference the claim number for all questions relating to this
promotion.
• Fax in the following two documents: proof of purchase (sales invoice) dated between
January 1, 2009, and December 31, 2009, and your confirmation email to 678-730-
0420 or e-mail to hptradesave@marketvelocity.com. Please write the serial number(s) of
the new printer(s) on the sales invoice(s) prior to faxing/mailing, if they are not already
included. Be sure to keep a copy of your entire claim for your records. HP Authorized
Partners, claiming on behalf of their customers can only submit sales invoices, no lease
agreements. These documents must be submitted within 45 days of purchase invoice date
or February 15, 2010, whichever occurs sooner. Or mail to:
•
Market Velocity, Inc.
HP Trade-In and Save Program
1305 Mall of Georgia Blvd, Suite 190
Buford, GA 30519
• Within one (1) business day of validation of your Proof of Purchase, shipping instructions
and a shipping label / placard will be e-mailed to the reseller for shipment of the trade-in
product(s). The shipping label is good for 30 days or until March 17, 2010, whichever is
sooner. The customer must return trade-in product(s) for recycle in accordance with the
instructions provided by HP. The shipping instructions/label is valid for thirty (30) days
from the issue date.
• Shipping label will be sent to reseller who claims on-line. The reseller will work with their
customer to ship trade-in printer to MVI using their own box and the shipping label
provided by MVI. Trade-in printer must be shipped within 30 days of receipt of the
shipping instructions or by March 17, 2010, whichever occurs first.