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Program steps and timing
• Purchase an eligible HP printer between January 1, 2009, and December 31, 2009, and
trade-in your old desktop laser / ink printer, any brand, any condition.
• End-user completes an on-line claim from at www.hp.com/go/tradeandsave.
• Your claim must be submitted within 45 days of purchase invoice date or February 15, 2010,
whichever occurs sooner.
• A confirmation email with a claim number will be sent once you submit your claim, with
instructions on the next steps of the claim process. Please print these out and save for your
records. Reference the claim number for all questions relating to this promotion.
• Fax in the following two documents: your proof of purchase (sales invoice) dated between
January 1, 2009, and December 31, 2009, and your confirmation email to
hptradesave@marketvelocity.com
. Please write the serial number(s) of your new printer(s)
on the sales invoice(s) prior to faxing/mailing, if they are not already included. Be sure to keep
a copy of your entire claim for your records. These documents must be submitted within 45
days of purchase invoice date or February 15, 2010, whichever occurs sooner. Or mail to:
Market Velocity, Inc.
HP Trade-In and Save Program
1305 Mall of Georgia Blvd, Suite 190
Buford, GA 30519
Fax# 678-730-0420
• Within one (1) business day of validation of your Proof of Purchase, shipping instructions and a
shipping label / placard will be e-mailed to you for shipment of the trade-in product(s). The
customer must return trade-in product(s) for recycle in accordance with the instructions provided
by HP. The shipping instructions/label is valid for thirty (30) days from the issue date.
• Customer ships trade-in printer to MVI using their own box and the shipping label provided by
MVI. Trade-in printer must be shipped within 30 days of receipt of the shipping instructions or by
March 17, 2010, whichever occurs first.
• MVI receives shipment of eligible trade-in printers and Proof of Purchase of eligible new printers
with serial numbers and issues a check within 6-8 weeks from the date the trade-in for recycling
printers were received, along with a Total Care Card. If you have not received payment after 6
to 8 weeks of shipment, please contact Customer Service by calling 1-888-309-2943.
• All incomplete claims will be automatically rejected, and must be completed and resubmitted to
be processed. A claim is considered incomplete if it matches one ore more f the following
criteria: missing any information requested on the claim form, missing serial number of new
printer(s) purchased, missing proof of purchase documents, invoice with invalid purchase date,
invalid trade-in product(s) and/or traded in product(s) for recycle that are not shipped within the
30 day limit.
Trade-in pickup and delivery
• The trade-in products must be located in the continental U.S. (continuous 48 states).
• The customer is responsible for the de-installation of the product and must properly prepare the
trade-in for shipment.
• HP will pay for shipping and recycling the eligible trade in for recycle printers with the
continental U.S. (continuous 48 states)
o Only desktop printers will be accepted for trade-in
• The customer is responsible for paying for proper packaging to ship the trade-in.