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• MVI receives shipment of eligible trade-in printers and Proof of Purchase of eligible new
printers with serial numbers and issues a check within 6-8 weeks from the date the trade-in
for recycling printers were received. If you have not received payment after 6 to 8 weeks
of shipment, please contact Customer Service by calling 1-888-309-2943.
• All incomplete claims will be automatically rejected, and must be completed and
resubmitted to be processed. A claim is considered incomplete if it matches one or more of
the following criteria: missing any information requested on the claim form, missing serial
number of new printer(s) purchased, missing proof of purchase documents, invoice with
invalid purchase date, invalid trade-in product(s) and/or traded in product(s) for recycle
that are not shipped within the 30 day limit.
Trade-in pickup and delivery
• The trade-in products must be located in the continental U.S. (continuous 48 states).
• The customer/reseller is responsible for the de-installation of the product and must properly
prepare the trade-in for shipment.
• HP will pay for shipping and recycling the eligible trade in for recycle printers with the
continental U.S. (continuous 48 states).
o Only desktop printers will be accepted for trade-in.
• All ink and toner cartridges must be removed from the printer(s) prior to shipping, and must
be packaged separately. They may be included in the same package as the Trade-in
Product, but they must be wrapped and bagged separately.
• To ensure you receive the cash back amount above, it is very important to properly
package the printer following these packing instructions:
1. Package the item(s) in a sturdy cardboard box designed specifically for shipping.
2. Shipping tape that is 2-3 inches wide should be used. We do not recommend
using masking or cellophane tape. Tape all edges on the sides, top and bottom to
make sure there are no rough edges that could be snagged by automated mail
processing equipment.
3. Attach the prepaid shipping label to the outside of the package. Use a piece of
clear shipping tape over the top of the label. It is important to use our shipping
label, as it will be used to expedite tracking, identification and increase the speed
of your return.
For trade-ins larger than 50 units, please contact Nicole Barrett at nicole.barrett@hp.com
Receipt and validation of trade-ins by MVI
• The trade-in model number (i.e. LaserJet 4) must match what was provided to MVI
according to the Program instructions. If they do not match, MVI reserves the right to return
the trade-in product, if possible. If the product is returned, the Cash Back Designee will be
responsible for any and all associated shipping costs.
• Trade-in products for recycle do not have to be in working condition.
• All trade-in produ
cts for recycle are subject to inspection and acceptance by MVI upon
receipt and prior to issuance of any cash back allowance. If trade-in products are not
delivered to MVI within the timeframe as set forth above, or are not delivered to MVI
"Complete" and in the condition defined above, MVI reserves the right to recalculate the
trade-in cash back quote value or return the trade-in product, if possible. If the product is