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hp psc 1310 series
chapter 12
62
troubleshooting
Some of the icons are
missing in the
hp director
If the essential icons do not appear, your installation might not be
complete. The essential icons are scan picture, scan document, and
hp image zone (Windows) or hp gallery (Macintosh).
If your installation is incomplete you might need to uninstall and then
reinstall the software. Do not simply delete the HP psc program files from
your hard drive. Be sure to remove them properly using the uninstall
utility provided in the HP psc program group.
to uninstall from a Windows computer
1 Disconnect your HP psc from your computer.
2 On the Windows task bar, click Start, Programs or All Programs
(XP), HP, PSC All-In-One 1310 series, Uninstall.
3 Finally, make sure that the print driver is installed.
4 Follow the directions on the screen.
Note: Make sure the HP PSC is disconnected from your computer
before continuing with uninstall procedure.
5 If you are asked whether you would like to remove shared files,
click No.
Other programs that use these files might not work properly if the
files are deleted.
6 After the software is uninstalled, restart your computer.
7 To reinstall the software, insert the HP PSC 1310 Series CD-ROM
into your computer’s CD-ROM drive, and follow the onscreen
instructions.
8 After the software is installed, connect the HP PSC to your
computer. Turn on the HP PSC by pressing the On/Resume button.
To continue with the installation, follow the onscreen instructions
and the instructions provided in the Setup Poster that came with
your HP PSC.
After connecting and turning on your HP psc, you might have to
wait several minutes for all of the Plug and Play events to complete.
When the software installation is complete, you will see a Digital
Imaging Monitor icon in the task tray.
9 To verify that the software is properly installed, double-click the
HP Director icon on the desktop. If the HP Director shows the
essential icons, the software has been properly installed.
problem possible cause and solution