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Troubleshooting
3-1
Chapter 3
Troubleshooting3-
DNCP Solutions maintenance software continuously monitors the function of PCI
cards. If a PCI card malfunctions, the system determines the severity of the problem.
If a malfunction is transient, the PCI card restarts automatically. If a malfunction is
permanent, the system takes the card out of service and the red status light on the PCI
card cage is illuminated.
In addition, the system records all PCI malfunctions in the online system error log files
and displays corresponding error messages on the system console. HP-UX error log
files use the path name /var/adm/syslog/syslog.log
Getting Help
DNCP Solutions systems offer a unique failure-reporting and remote diagnosis feature
known as the Remote Service Network (RSN). If the RSN is connected to your system,
it automatically reports all part failures to the DNCP Solutions Customer Assistance
Center (CAC), which then notifies you of the problem and diagnoses its cause. (If you
are serviced by a distributor, the remote diagnosis and service process may vary.) If
the problem is caused by a failed PCI card, the CAC provides you with a replacement
procedure.
You may contact the DNCP Solutions
Customer Assistance Center (CAC)
, 24 hours a
day, 7 days a week by calling one of the phone numbers listed below.
Service Area CAC Location Phone Number
North and South
America
Scottsdale, Arizona
USA
800-404-1561 (within North America)
480-391-8561 (outside North America)
EMEA (Europe,
Middle East and
Africa)
Sophia Antipolis, France +33-492-386-208
Greater China Hong Kong, China +852-8202-2562
Asia / Pacific Tokyo, Japan 0120-787287 (within Japan)
81-3-3589-6034 (outside Japan)