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Chapter 4
Peripherals and Accessories
HP e3000 Business Servers Configuration Guide – Effective 1/04 4-97
Information Subject to Change
Warranty
Included with every VA7000 Family Array:
• Warranty: 2-year, 8×5, same-day, 4-hour on-site response for hardware with a 2-year 8×5 phone-in assistance,
2-hour response for HP StorageWorks Command View SDM phone-in assistance (PIA)
Required with purchase:
• VA Family Hardware and Software: Installation service—H4726A
• Pre-installation review
• Hardware installation
• Software enablement
• LUN Design and Implementation
• Customer documentation and orientation
• VA Family Software: 8×5 Phone-in-Assistance (H4403A, Support Pack)
Instant Support Enterprise Edition Support (ISEE)
What is Instant Support Commercial
HP Instant Support is a unique combination of web-based self-service diagnostics and knowledge base access
and is offered as a free value-added service for HP desktop computers, mobile computers, technical
workstations, and PC servers.
ISC Value Proposition
HP Instant Support automates and speeds the resolution of computing problems, freeing customers from
time-consuming diagnostic chores and returning them to more productive business-critical tasks.
Links of Interest
• Instant Support Commercial (European server)—
http://instantsupport.europe.hp.com/motivedocs/hpinstantsupport.html
• www.hp.com/go/instantsupport
• Instant Support (desktop/printers)—WW Marketing Page http://www.hp.com/go/instantsupport
• HPCS eDelivery EMEA—http://hpsedelivery.europe.hp.com/
• HP Business Support—http://h20000.www2.hp.com/bizsupport/index.jsp
• Troubleshooting Resources—http://www.hp.com/hps/itsol/suppt_troubleshooting.html
Specifications
VA7100 Specifications
Racked Product Physical Specifications
Height Width Depth Net Weight Minimum
5.0 in 17.6 in 26 in 75 lbs
128 mm 448 mm 660 mm 34 kg
Deskside Product Physical Specifications
Height Width Depth Net Weight Minimum
19 in 16.5 in (box (6.5) + base (10) 26 in 105 lbs
483 mm 419 mm 660 mm 47.6 kg