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Troubleshooting
Maintenance and Service Guide 2–7
Table 2-5
Optical Drive Problems and Solutions
Problem Possible Cause Solution
The system cannot read
the optical disc.
The disc is not properly
seated in the media tray.
Remove the disc, reseat
it in the media tray, and
then close the
media tray.
The disc is upside down. Remove the disc, turn it
over, and then close the
media tray.
The disc may be dirty or
scratched.
Replace the disc.
The system cannot eject
the media tray.
The disc is not properly
seated in the media tray.
Turn off the computer,
and then manually eject
the media tray.
There is no power to the
expansion base.
Turn on power to the
system, and then eject
the disc.
Table 2-6
MultiBay II Problems and Solutions
Problem Possible Cause Solution
The MultiBay II drive is
not recognized.
The drive is not properly
inserted in the
MultiBay II.
Remove the MultiBay II
drive, and then
reinsert it.
The drive was inserted
while the power was on.
Restart the computer
while the drive is in the
MultiBay II.