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2–8 Maintenance and Service Guide
Troubleshooting
Getting More Information
■ For comprehensive information about your computer, as well
as governmental agency and safety information about the use
of your computer, access the Help and Support Center by
selecting Start > Help and Support.
■ The HP Web site (http://www.hp.com) provides product news
and software updates.
Customer Care
If you cannot solve a problem using the troubleshooting tips in
this chapter, you may need to contact Customer Care.
For the fastest possible resolution of your problem, have the
following information available when you call or e-mail:
■ The computer and expansion base model types
■ Serial numbers for the computer and expansion base
■ Dates the computers and expansion base were purchased
■ Conditions under which the problem occurred
■ Error messages that have been displayed
■ Hardware configuration of the computer
■ Hardware and software you are using
■ The manufacturer and model of the printer or other
accessories connected to the computer and expansion base
■ Configuration settings, including contents of the system files
To access Customer Care, visit the HP Web site at
http://www.hp.com/support.