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The cutter does not cut well
By default the printer is set to automatically cut the paper after the drying time has been completed.
However, there are some papers that cannot be cut, such as canvas or very thick paper, even when
the Form feed and cut key is pressed.
If the cutter is turned on but not cutting correctly, check that the cutter rail is clean and clear of any
obstacles.
If the cutter is turned off, or the paper selected is canvas, the Form feed and cut key only advances the
paper. Use this key to move the print far enough out of the front of the printer, until it is convenient to
manually cut with a straight edge or scissors.
The roll is loose on the spindle
The roll may need to be replaced or reloaded. If your roll has a three-inch cardboard core, ensure the
core adaptors supplied with the printer have been installed, see
Load a roll onto the spindle
on page 25.
A strip stays on the output tray and generates jams
If a small piece of paper (200 mm or smaller) has been cut, such as before (if new roll) and after a full-
bleed print or after the Form feed and cut key has been pressed, the cut strip remains in the output tray.
Only when the printer is not working, reach in the tray and remove the strip.
ENWW The cutter does not cut well 121
Troubleshooting paper
issues