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PRELIMINARY RELEASE
Hitachi Lightning 9900™ V Series LUN Expansion and Virtual LVI/LUN User’s Guide 45
Chapter 5 Troubleshooting
5.1 Troubleshooting
For troubleshooting information on the 9900V subsystem, please refer to the Hitachi
Freedom Storage™ Lightning 9900™ V Series User and Reference Guide (MK-92RD100).
For information on the 9900V Remote Console software error codes, please refer to the
Hitachi Freedom Storage™ Lightning 9900™ V Series Hitachi Remote Console – Storage
Navigator Error Codes (MK-92RD132).
The user is responsible for the operation and normal maintenance of the PC(s), which host
the 9900V Remote Console software. Here are some guidelines for troubleshooting 9900V
Remote Console software operations:
Check the cabling and the LAN. Verify that both the computer and LAN cabling are
firmly attached, and that the LAN is operating properly.
Reboot the PC. Close any programs that are not responding. If necessary, reboot the PC
and restart the 9900V Remote Console – Storage Navigator Java™ applet program.
Check for any General Error Conditions. Check the troubleshooting information in the
Hitachi Lightning 9900V Hitachi Remote Console – Storage Navigator User’s Guide. The
document lists general error conditions and provides recommended resolution for each
condition. If you are still unable to resolve an error condition, please call the Hitachi
Data Systems Support Center for assistance (see section 5.2 for contact information).
Check the status lamp on the Remote Console Main Panel (Status tab). If the lamp
becomes yellow (
) or red ( ), confirm the severity level of the error. If you are
unable to resolve an error condition, please contact the Hitachi Data Systems Support
Center (see section 5.2).
Download the Remote Console trace files using the FD Dump Tool. If you are unable to
resolve an error condition, copy the 9900V Remote Console configuration information
onto diskette using the FD Dump Tool. See Hitachi Freedom Storage™ Lightning 9900™ V
Series Remote Console – Storage Navigator User’s Guide (MK92RD101) for instructions on
using the FD Dump tool. Contact the Hitachi Data Systems Support Center (see section
5.2), and give this information to the Hitachi Data Systems service personnel.