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46 Chapter 5 Troubleshooting
Table 5.1 General Error Conditions
Error Condition Probable Cause / Recommended Action
The Remote Console experiences an
error.
Save the Java™ log file on the Remote Console, and report to the Hitachi Data
Systems Technical Support Center.
For Windows
®
2000, the Java™ log file is in the following place:
c:\Documents and Settings\login user ID\plugin131.trace
Restart the Remote Console.
Only the Exit and Refresh buttons are
effective when accessing the SVP
from the Remote Console.
The SVP might not be ready or perform some write processes from the other system.
Wait for a while, and then select the Refresh button.
Abnormal End / No Response
An internal error occurs, or a browser
ends abnormally (forcibly).
Close all panels including the Storage Device List panel, and then log on to the
Remote Console again. If the same error occurs, restart the Remote Console.
A network error occurred. There is no
response to an operation even after
30 minutes passed.
Restart the Remote Console.
Incorrect Display/ Disoperation
After dragging and dropping objects to
another location or area, the scroll bar
on that location becomes unusable.
Close all panels including the Storage Device List panel, and then log on to the
Remote Console again.
A focus disappears from the edit box. Close all panels including the Storage Device List panel, and then log on to the
Remote Console again.
The display of the browser becomes
incorrect, because some GUI items
such as labels and icons cannot be
downloaded properly.
Log off from the Remote Console and then re-log in.
A Remote Console panel is closed by:
– Selecting the
button on the
panel,
– Using the commands such as File
and Exit on the browser, or
– Pressing the Alt and F4 keys.
Wait for an RMI™ time-out (default is 1 min.), and then restart the Remote Console.
Maintenance / Others
The program on the SVP is updated. Exit all browsers on the Remote Console, and then restart the viewers. If in doubt, you
should exit and restart the viewers.
The time of the clock on the Remote
Console is reset.
Clear cache (the existing temporary Internet files) of the browser before logging on to
the Remote Console.
Remote Console processing is
temporarily delayed.
An internal processing (e.g., configuration change, Program Product. check,
operational information acquisition, etc.) might be being executed on the SVP (web
server).
If you are unable to resolve an error
condition.
Copy the 9900V Remote Console configuration information onto floppy disk(s) using
the FD Dump Tool and contact the Hitachi Data Systems Technical Support Center
(see section 5.2).