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6-4 Troubleshooting
Hitachi Universal Storage Platform V/VM Hitachi Storage Navigator User’s Guide
Error Condition Probable Cause / Recommended Action
An error (10,6027) occurs when accessing the
SVP from the Storage Navigator computer.
Or an error (10,6027) occurs and Storage
Navigator terminates while you are using
Storage Navigator.
The probable causes are as follows:
The SVP (Web server) might have been restarted.
Wait for 10 minutes or so, and then restart
Storage Navigator.
The version of Storage Navigator installed on the
Storage Navigator computer might not match
the SVP version. Close all the windows of your
Web browser and then clear cache of both Java
and Web browser. For instructions on how to
clear cache of both Java and Web browser, see
Clearing Cache of Java and Web Browsers.
The
Storage Navigator computer might have
entered standby or hibernate mode. Restart
Storage Navigator.
If a proxy is used for network connections, the
proxy cache may store the older version of the
program. If the problem still remains after you
clear cache of both Java and Web browser,
please contact your network administrator.
If none of the above actions solve the problem,
save the Java trace file and log file on the Storage
Navigator, and report to the Hitachi Data Systems
Support Center. Then restart the Storage
Navigator.
The examples of the log file location are as
follows:
For Windows
:
-
c:\Documents and Settings\logon user
ID\Application
Data\Sun\Java\Deployment\log\*.trace
-
c:\Documents and Settings\logon user
ID\Application
Data\Sun\Java\Deployment\log\*.log
For UNIX:
-
user home
directory\.java\deployment\log\*.trace
-
user home
directory\.java\deployment\log\*.log
An error (1 4011) occurs while you are using
Storage Navigator.
The clock time of the Storage Navigator computer
might have been changed. Log in to Storage
Navigator again.