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4-4 Troubleshooting
Hitachi Universal Storage Platform V/VM User and Reference Guide
Calling the Hitachi Data Systems Support Center
If you need to call the Hitachi Data Systems Support Center, make sure to
provide as much information about the problem as possible, including:
• The circumstances surrounding the error or failure
• The exact content of any error messages displayed on the host system(s)
• The error code(s) displayed on the Storage Navigator
• The service information messages (SIMs) displayed on the Storage
Navigator and the reference codes and severity levels of the recent SIMs
The Hitachi Data Systems customer support staff is available 24 hours/day,
seven days a week. If you need technical support, please call:
• United States: (800) 446-0744
• Outside the United States: (858) 547-4526