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Appendix E Customer Service Information
If your printer does not function normally, please refer to the following
procedures for assistance.
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Support Process
Before you contact HiTi customer support, please try the following:
1. You have consulted the Quick Installation Guide.
2. You have consulted the troubleshooting tips in the manual.
3. You may also consult your printer’s distributor for assistance.
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Web Support
If the above procedures can not solve your problem, please visit HiTi’s
website for online customer support section. The latest driver, firmware and
software applications are also available on HiTi’s websites.
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Contact Information
Taiwan
Hi-Touch Imaging Technologies
3F, 31, Shuang-Shih Rd. Sec.3, Pan-Chiao City,
Taipei County 220, Taiwan
Tel:+886-2-82583058
Fax:+886-2-82583062
Web:http://www.hi-ti.com/
China
Hi-Touch Imaging Technologies (Suzhou)
Building C, 36# QiHong Road, Suzhou Industrial Park,
Jiangsu Province, PRC
Tel :+86-512-8717-1688
Fax :+86-512-512-6760-1186
Web :http://www.hi-ti.com.cn/
America
Hi-Touch Imaging Technologies (America), Inc.
285 S. Dupont Ave, Suite #104 Ontario, CA 91761, U.S.A.
Tel :+1-909-974-0099
Fax :+1-909-974-0011
Web :http://www.hitouchimaging.com/
United Kingdom
Hi-Touch Imaging Technologies (UK) Ltd
Unit 7, Centurion Court, Brick Close, Kiln Farm, Milton Keynes, MK11 3JB,
United Kingdom
Tel :+44 (0)1908 266677
Fax :+44 (0)1908 266678
Web :http://www.hi-ti.co.uk