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TROUBLESHOOTING GUIDE
SYMPTOMS POSSIBLE CAUSE(S) SOLUTION
Everything
works except
for a couple of
characters.
These characters may
not be supported by
that country’s key look
up table.
Try operating the scanner in Alt
mode.
RS232 Only
The unit is not
transmitting
each character.
Configuration is not
correct.
Increase the intercharacter delay
setting. Adjust whether the
F0 break is transmitted (KBW
Interface ONLY). It may be
necessary to try this in both
settings.
Alpha
characters
show as lower
case.
Computer is in Caps
Lock mode.
Enable the caps lock detect
setting of the scanner to detect if
the PC is operating in Caps Lock.
Power-up OK
and scans OK
but does not
communicate
properly to the
host.
Com port at the host is
not working or
configured properly.
Check to make sure that the
baud rate and parity of the
scanner and the communication
port match and the program is
looking for “RS232" data.
Com port not
operating properly.
Cable not connected
to the proper com port.
The host is
receiving data but
the data does not
look correct.
The scanner and host
may not be configured
for the same interface.
Check that the scanner and the
host are configured for the same
interface.