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Appendix B. Warranty Information
This section contains the warranty period for your product, information about
obtaining warranty service and support, and the IBM Statement of Limited
Warranty.
Warranty period
Contact your place of purchase for warranty service information.
A warranty period of three years on parts and one year on labor means that
IBM will provide warranty service without charge for:
1. parts and labor during the first year of the warranty period
2. parts only, on an exchange basis, in the second and third years of the
warranty period. IBM will charge you for any labor it provides in
performance of the repair or replacement.
Machine - IBM ThinkPad Multi-Burner Ultrabay 2000 Drive
Warranty period Service delivery method
Parts - 1 year, labor - 1 year Customer carry-in or mail-in
With the original purchase of an IBM computer, you have access to extensive
support. During the IBM Machine warranty period, you may call IBM or your
reseller for problem-determination assistance under the terms of the IBM
Statement of Limited Warranty.
For European warranty information, see Appendix C, “European Union
warranty information”, on page 35.
Service and support
The following information describes the technical support that is available for
your product, during the warranty period or throughout the life of the
product. Refer to your IBM Statement of Limited Warranty for a full
explanation of IBM warranty terms.
Warranty information on the World Wide Web
The IBM Machine Warranties Web site at
www.ibm.com/servers/support/machine_warranties/ contains a worldwide
overview of the IBM Limited Warranty for IBM Machines, a glossary of terms
used in the Statement of Limited Warranty, Frequently Asked Questions (FAQ),
© Copyright IBM Corp. 2003 21