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3. Uninstall and then reinstall the option. During the uninstallation
process, be sure to remove any files that were installed during the
previous installation. Many IBM options include uninstallation
programs.
4. Check all cabling to be sure that it is correct as shown in this
manual. When you connect a cable to a cable connector, pay
close attention to the colored stripes along the edge of the cable,
and ensure that they are matched with PIN 1 on both the
computer connector and the option connector.
5. If your option contains jumpers or switches, be sure their
positions and orientation match the instructions in this manual.
Step 2. Preparing for the Call
To assist the technical support representative, have available as much
of the following information as possible:
1. Option name
2. Option number
3. Proof of purchase
4. Computer manufacturer, model, serial number (if IBM), and
manual
5. Exact wording of the error message (if any)
6. Description of the problem
7. Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative
might want to walk you through the problem during the call.
Step 3. Placing the Call to IBM
If you call 90 days or more after the date of withdrawal or after your
warranty has expired, you might be charged a fee.
For the support telephone number and support hours by country, refer
to the following table or to the enclosed technical support insert. If
the number is not provided, contact your IBM reseller or IBM
marketing representative.
Additional Technical Support Resources
Online technical support is available during the life of your product.
Online assistance can be obtained through the Personal Computing
Support Web site, the PSG Electronic Bulletin Board System (BBS),
and the IBM Automated Fax System.
Support 24 hours a day, 7 days a week
Canada 1-800-565-3344
U.S.A. or Puerto Rico 1-800-772-2227
Online Technical Support
IBM Personal Computing Support
Web site
http://www.pc.ibm.com/support
IBM PSG BBS 1-919-517-0001
IBM Automated Fax System 1-800-426-3395
1-800-465-3299 (in Canada)
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