Filter
Top Products
Appendix A. Technical Support
Installation and technical support, including problem diagnosis and
resolution, is provided by the IBM 3270 Emulation Support Center.
This support is accessed in call-back mode through the IBM Support
Center. In the United States, you may call the IBM Support Center
at 1-800-237-5511 anytime and receive a return call within eight
business hours (Monday-Friday,
8:30 a.m.-5:00 p.m., eastern time).
If you get an automated response when you call the IBM Support
Center, select the 0 (zero) option. When asked what platform you
are running, be sure to ask for support for the 3270 Emulation PCI
Adapter card. The customer support representative can help you
route a call to the 3270 queue at Location 153 area of the IBM
RETAIN Customer Support System.
The IBM 3270 Emulation PCI
Adapter does not not require a support contract.
The IBM 3270 Technical Support Center also maintains a bulletin
board system (BBS) that contains tips, user information, and program
updates. The BBS is available 24 hours a day. You can call the
IBM Technical Support Center BBS at 704-594-3799 anytime using
an asynchronous modem. The BBS supports communications up to
14.4KB with 8 bits, no parity, and 1 stop bit.
You might also be able to obtain corrective service and information
from the PC Company BBS at 1-919-517-0001. The BBS supports
communications up to 14.4KB with 8 bits, no parity, and 1 stop bit.
This BBS is mirrored on the Internet as follows:
FTP.PC.IBM.COM
Program updates might also be available through the World Wide
Web. For program updates, refer to the Networking Hardware
Product Offerings Home Page on the Internet at URL:
http://www.networking.ibm.com/327
In Canada, you may call 1-800-565-3344 to obtain support.
Copyright IBM Corp. 1999 23