Filter
Top Products
Warranty Service
To obtain warranty service for the Machine, you should contact your reseller
or call IBM. In the United States, call IBM at 1-800-426-7299 In Canada,
call IBM at 1-800-565-3344. You may be required to present proof of
purchase.
Depending on the Machine, the service may be 1) a “Repair” service at your
location (called “On-site”) or at one of IBM’s or a reseller’s service locations
(called “Carry-in”) or 2) an “Exchange” service, either On-site or Carry-in.
When a type of service involves the exchange of a Machine or part, the item
IBM or your reseller replaces becomes its property and the replacement
becomes yours. The replacement may not be new, but will be in good
working order and at least functionally equivalent to the item replaced.
It is your responsibility to:
1. obtain authorization from the owner (for example, your lessor) to have
IBM or your reseller service a Machine that you do not own;
2. where applicable, before service is provided —
a. follow the problem determination, problem analysis, and service
request procedures that IBM or your reseller provide,
b. secure all programs, data, and funds contained in a Machine,
c. inform IBM or your reseller of changes in a Machine’s location, and
d. for a Machine with exchange service, remove all features, parts,
options, alterations, and attachments not under warranty service.
Also, the Machine must be free of any legal obligations or
restrictions that prevent its exchange; and
3. be responsible for loss of, or damage to, a Machine in transit when you
are responsible for the transportation charges.
Appendix B. Product Warranty and Notices 27