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If you are unable to access the CD, you might have a hardware problem. If
you are unable to read the CD or a drive letter is not assigned by MSCDEX,
go to the next step.
8. Turn off the computer, unplug the cables from the power outlets for your
computer and all attached devices, and remove the computer cover.
9. Disconnect the IDE and power cable for all IDE devices except the CD-ROM
drive.
10. Configure the CD-ROM drive as a master and connect it to the last IDE
connector on the primary IDE port.
11. Reinstall the computer cover. Reconnect the keyboard; plug the power cords into
electrical outlets.
12. Place the System Diskette in the diskette drive and a data CD in the CD-ROM
drive.
13. Restart the computer.
14. Attempt to read the CD by typing dir C:. (The CD-ROM drive is drive C
because it is the only device connected to the IDE port.)
If the computer is able to read the CD, a conflict probably exists with one of
the devices that was installed on your computer. You need to resolve this
device driver conflict. Check the configuration jumper settings for the other
devices or refer to your device documentation.
If you are unable to access the CD, you might have a hardware problem. If
the CD-ROM drive still does not read the data CD, the CD-ROM drive
might be defective. Go to Appendix C, “Help and service” on page 3-15.
The CD cannot be read.
Consider the following actions.
The CD might be dirty; clean it as described in “Caring for a CD” on page 2-1.
The CD might be defective; try another CD.
The CD is not ISO-9660 or High Sierra Group (HSG) compatible. Check with
your place of purchase.
There is no sound from the CD.
Consider the following actions.
Check that you are using an audio CD and not a data CD.
Adjust the volume control on the drive. See “Front view of the drive” on
page 1-3 if headphones are connected to the front of the drive.
Adjust the sound-adapter volume control. See the documentation that comes with
your sound adapter and audio-CD player program.
Turn off the computer, unplug the cables from the power outlets for your
computer and all attached devices, and remove the computer cover. Check that
the audio-signal cable connects the CD-ROM drive with the sound adapter.
Part 3: Appendixes 3-13