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Symptom
Action
The ThinkServer EasyStartup DVD does not start. 1. Make sure that the server supports the ThinkServer
EasyStartup program and has a bootable DVD drive.
2. Make sure that you have set the optical drive with
the ThinkServer EasyStartup DVD as the rst startup
device.
3. Verify if the optical drive or the disc has problems.
See “Optical drive problems” on page 169.
The operating system installation program continuously
loops.
Make more space available on the hard disk drive.
The ThinkServer EasyStartup program cannot start the
operating system media.
1. Make sure that the operating system media is
supported by the ThinkServer EasyStartup program
version your are using. For a list of the supported
operating systems, refer to the user guide and
compatibility notes for the ThinkServer EasyStartup
program through the program main interface. See
“Starting the ThinkServer EasyStartup program” on
page 70
.
2. Verify if the optical drive or the disc has problems.
See “Optical drive problems” on page 169
.
Optical drive problems
Follow the suggested actions for the corresponding symptom in the order in which they are listed until the
problem is solved. If none of these actions solve the problem, see “Troubleshooting procedure” on page
167 for the subsequent steps you should check after using the information in this topic. If the problem
cannot be solved by yourself, seek technical assistance. See Chapter 8 “Getting information, help, and
service” on page 175
.
Notes:
1. If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in Chapter 6
“Installing, removing, or replacing hardware” on page 83.
2. If an action step is preceded by “(Trained service technician only),” this action step is reserved for a
trained service technician and must be performed only by a trained service technician.
Symptom
Action
The optical drive is not recognized. 1. Make sure that:
• The signal cable and connector are not damaged
and the connector pins are not bent.
• The optical drive is securely connected to the
correct SATA connector on the system board and
the SATA connector is enabled in the Setup Utility
program. See “Using the Setup Utility program”
on page 55.
• All cables and jumpers (if any) are installed
correctly.
• The correct device driver is installed for the optical
drive.
2. Run any optical drive diagnostic programs if you
have.
3. Reinstall the optical drive and reconnect cables.
4. Replace the signal cable for the optical drive.
Chapter 7. Troubleshooting and diagnostics 169